Shipping policy

Shipping Policy

 

Thank you for shopping with The Copenhagen Company. Please review the information below for details on how we process and deliver orders.

 

1. Order Processing

 

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

 

2. Shipping Destinations

 

We currently ship to the United Kingdom, Europe, USA, and selected international destinations.

For any other destinations not listed at checkout, we will contact you with a shipping price before processing your order.

 

3. Shipping Rates

 

United Kingdom

Standard Shipping (2–4 business days): £4.00 GBP

Free Standard Shipping: Orders £40 and over

Express Shipping (1–3 business days): £6.00 GBP

 

Europe / Standard International

Standard International Shipping (3–17 business days)

Weight  Cost

0 – 5 lb  £30.00 GBP

5.1 – 10 lb           £40.00 GBP

10.1 lb and up   £50.00 GBP

 

USA / Express International

 

Express International Shipping (2–11 business days)

Weight  Cost

0 – 5 lb  £50.00 GBP

5.1 – 10 lb   £65.00 GBP

10.1 lb and up   £80.00 GBP

 

Delivery times may vary depending on customs processing and local carrier performance.

 

4. Estimated Delivery Times

 

Delivery times are estimates and may vary depending on location and carrier performance.

UK Standard: 2–4 business days

UK Express: 1–3 business days

Europe / Standard International: 3–17 business days

USA / Express International: 2–11 business days

Delivery times do not include processing time.

 

5. Customs Duties, Taxes & Import Fees

 

For international orders, including Europe and USA orders, customs duties, taxes, and import fees may be applied by your local customs authority.

These charges are not included in the item price or shipping cost.

Customers are fully responsible for paying any applicable customs charges.

Orders refused due to unpaid customs duties or taxes will not be refunded, as stated in our Terms & Conditions.

 

6. Shipping Delays

 

While we work with reliable carriers, delays may occur due to factors beyond our control, including customs inspections, weather conditions, or carrier disruptions.

We are not responsible for delays caused by customs clearance or incorrect shipping information provided at checkout.

 

7. Incorrect or Incomplete Address

 

Please ensure all shipping details are correct at checkout.

Orders returned due to incorrect or incomplete addresses are not eligible for a refund of shipping fees.

Any reshipment costs will be the responsibility of the customer.

 

8. Lost or Damaged Packages

 

If your order arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date, including your order number and supporting photos if applicable.

We will work with the carrier to resolve the issue as quickly as possible.

 

9. Contact Us

 

For shipping-related enquiries, please contact:

The Copenhagen Company

Email: support@thecopenhagencompany.com